topic Re: Me nor my friend have received our refer a friend reward in Account & Billing

"Refer a friend" voucher code not received in my email

TonyL5 — Tue, 17 Dec 2024 18:02:27 GMT

Just received confirmation of entitlement for the £75 voucher. Completed all the online application details. Sky confirmed voucher being sent to my email address, but did not receive it. I have checked spam, trash etc. No means to contact sky to re-issue code.

Me nor my friend have received our refer a friend reward

ClairS25 — Sun, 15 Dec 2024 23:01:23 GMT

I got the email to claim my reward (from my friend referring me). I clicked the link to claim but I didn't have very good signal so waiting until I got home that day. Got home and tried to search for the email it's not there anymore... I never got to select which place I'd like my voucher to be but now don't even have the email to try again. My friend has never even received this email so neither of us have benefited from this incentive.

and for the life of me, I can't find an email address to email someone. I work long days and don't have time to be stuck on hold for 45 mins so was hoping for a way to click a few buttons on their website and resend the emails but I can't find anything to help (and the AI Chat Bot is useless!!).

Does anyone know the easiest way to get this sorted?

Thanks in advance for your help.

Re: Me nor my friend have received our refer a friend reward

caesarome — Mon, 16 Dec 2024 05:36:41 GMT

@ClairS25

There is an email address you can use to contact Sky about this that can be found via this FAQ at the bottom of this link:

https://www.sky.com/refer-a-friend

"What should I do if I have problems with My Reward":

Re: Me nor my friend have received our refer a friend reward

ClairS25 — Mon, 16 Dec 2024 06:24:45 GMT

Thank you so much! I've sent an email. Have a nice day ☺️

Re: Me nor my friend have received our refer a friend reward

Gaz_b — Tue, 17 Dec 2024 12:42:10 GMT

I've got exactly the same problem. checked with the person who referred me and theirs hasn't come through either. Emailed the referafriend@sky.uk today waiting for a reply. Will let you know the result.

Re: Me nor my friend have received our refer a friend reward

Kirsty150 — Tue, 17 Dec 2024 15:32:12 GMT

did you get this resolved? I have the same issue

Re: Me nor my friend have received our refer a friend reward

Gaz_b — Tue, 17 Dec 2024 17:20:23 GMT

still wainting for a reply

Re: Me nor my friend have received our refer a friend reward

ClairS25 — Tue, 17 Dec 2024 17:25:48 GMT

They replied and asked for account numbers and postcodes etc for me and my friend. I've replied with the information they've needed and waiting on a response.

Re: "Refer a friend" voucher code not received in my email

lettice — Tue, 17 Dec 2024 18:12:59 GMT

There is an email address for issues around refer a friend is in this Sky help article.

https://www.sky.com/help/articles/introduce-a-friend-b

Refer a friend voucher

Allison27 — Wed, 18 Dec 2024 07:36:11 GMT

Rcvd email confirming voucher now available clicked on get voucher then nothing, does this usually take a few days to come thru

Re: Refer a friend voucher

Mr+Flibbles+86 — Wed, 18 Dec 2024 09:14:51 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Refer a Friend Confirmation

Lyanne — Wed, 18 Dec 2024 11:07:59 GMT

Had the email from Sky asking me to claim voucher now available

Clicked on the link and got nothing.

If i click back on it, it says voucher has already been claimed.

Have also checked my junk....

Refer a friend

sallan2015 — Wed, 18 Dec 2024 11:14:11 GMT

Have received voucher email to claim reward and still nothing.

How on earth do you get this £75 voucher.

Re: "Refer a friend" voucher code not received in my email

lettice — Wed, 18 Dec 2024 11:41:24 GMT

@sallan2015

@Lyanne

Suggest sending email as I mentioned in my post above.

Re: Refer a friend voucher

Labcab — Wed, 18 Dec 2024 11:47:54 GMT

hi i havent recieved mine its been 2 days now that i have clicked on the link, is this normal ? thanks

Re: "Refer a friend" voucher code not received in my email

sallan2015 — Wed, 18 Dec 2024 12:00:01 GMT

Do you have an email address specific to this thanks

Re: "Refer a friend" voucher code not received in my email

sallan2015 — Wed, 18 Dec 2024 12:01:45 GMT

Do you have specific email address for this issue thanks steven

Re: Refer a friend voucher

KezJo — Wed, 18 Dec 2024 12:38:37 GMT

Also in the same boat! 3 days and not received any further emails

Re: "Refer a friend" voucher code not received in my email

lettice — Wed, 18 Dec 2024 12:48:53 GMT

@KezJo

@Labcab

Suggest sending email as I mentioned in my post 2 above.

Re: "Refer a friend" voucher code not received in my email

KezJo — Wed, 18 Dec 2024 12:54:12 GMT

I've sent an email and had no response. Thanks though!