topic Re: Trying to renew broadband in Account & Billing

Trying to renew broadband

jonathan69 — Thu, 19 Dec 2024 11:06:10 GMT

Made a call to sky this morning to discuss my broadband contract, but line became very crackly and I could here background office noise. Their phone line appears to be faulty, what options have I to contact them?I'm running close to the end of my subscription.

many thanks

Re: Trying to renew broadband

Mark39 — Thu, 19 Dec 2024 11:32:03 GMT

It's probably simplest to call again. They have multiple lines so it's unlikely you'll get the same one again.

Re: Trying to renew broadband

Eoghan2 — Tue, 16 Dec 2025 17:20:22 GMT

I'm at end of contract. Sky has moved me to a new service "Ultra FAst " costing €64 monthly. I did not order this level of service and want to get another offer

Re: Trying to renew broadband

PandJ2020 — Tue, 16 Dec 2025 17:26:34 GMT

@Eoghan2 wrote:
I'm at end of contract. Sky has moved me to a new service "Ultra FAst " costing €64 monthly. I did not order this level of service and want to get another offer

Your contract doesn't end - the discounts simply expire.

If you want a new deal then you have to contact Sky - it cannot be done here by other customers.