topic Leaving sky tv broadband in Account & Billing

Leaving sky tv broadband

Charlie124 — Thu, 19 Dec 2024 08:44:37 GMT

I wonder if you can help Virgin brought me out of my sky package on the 17th of September I paid my sky bill in full the end of September they are now hounded me for 53 50 and said they are sending in a debt recovery team very distressing for a pensioner when I paid bill in September can you look into it please (Removed)

Moderator note: Removed personal details

Re: Leaving sky tv broadband

Charlie124 — Wed, 18 Dec 2024 09:31:17 GMT

No help at all

Re: Leaving sky tv broadband

PandJ2020 — Wed, 18 Dec 2024 09:35:49 GMT

Have you actually cancelled your Sky broadband?

Virgin may not have been able to give Sky such notice.

Re: Leaving sky tv broadband

daveNOS — Wed, 18 Dec 2024 09:37:18 GMT

@Charlie124 This is not live chat, responses are from fellow customers, and they will only respond if they have the time to do so.

The charge from Sky will have stated what it is for and if you wish to discuss it with them you will have to call.

Re: Leaving sky tv broadband

martswain — Wed, 18 Dec 2024 09:45:25 GMT

The broadband element may have successfully transferred, however you can only cancel the TV service when out of contract and by giving the required notice.

@Charlie124 were you still in contract for TV?

What do the emails and other communication from September say?

In any event, bring a pensioner is not relevant and you'll need to contact whoever is chasing the debt directly.

Re: Leaving sky tv broadband

Daniel0210 — Wed, 18 Dec 2024 10:21:43 GMT

@Charlie124

Your thread has been temporarily removed as you've posted your name and address on a public forum. It will return once staff have removed the personal information.

Re: Leaving sky tv broadband

TimmyBGood — Thu, 19 Dec 2024 12:40:27 GMT

@Charlie124

As @martswain indicates, the situation for a Sky to Virgin move isn't straightforward because while broadband is covered by the national one-touch-switch system, subscription television is not. This means Sky will continue to charge for television even after broadband service is transferred and Virgin begins providing their own television service over cable (and it's not the responsibility of either Sky or Virgin to resolve this: that's up to the customer and Sky may well not permit early exit)