topic Billing in Account & Billing

Billing

Bigmac11 — Thu, 19 Dec 2024 08:44:34 GMT

So I changed to sky a couple months ago from virgin media apparently sky would contact virgin media to make the switch on later to find out that sky didn't so now I've been charged extra by virgin media anyway my main point is my sky billing I'm so confused by it with by and virgin there payments for services wer rolled in to 1 simple bill yet sky have to diff payments like for sky tv and sky broadband&phone why can't they just be 1 bill also I've made so many payments in just 2 months but still getting things like ur overdue I don't get it

Re: Billing

caesarome — Thu, 19 Dec 2024 09:43:43 GMT

@Bigmac11

What TV service do you have, if it is Sky Stream/Glass then this is billed separately from Sky Broadband.

Re: Billing

Bigmac11 — Thu, 19 Dec 2024 10:28:09 GMT

I have sky stream 3 pucks I just don't see why it's not rolled into 1 bill as it would be much easier but thanks for ur answer

Re: Billing

MarkGoldsmith — Thu, 19 Dec 2024 10:38:52 GMT

@Bigmac11 wrote:
I have sky stream 3 pucks I just don't see why it's not rolled into 1 bill as it would be much easier but thanks for ur answer

Its because they are different services, with different regulatory requirements and different T&Cs, including different activation processes and cancellation notice periods.

With regards to your switch over from Virgin to Sky, Sky would only be able to serve notice on your broadband service, they wouldn't have been able to give notice on any TV service you may have had with Virgin. Even with the broadband notice that would only have worked if the One Touch Switching platform was in place and fully operational at the time you switched. Prior to that if you were moving to/from Virgin to a provider on the OpenReach network the customer had to notify their current ISP to cancel the broadband service ( its one of the main reasons that OFCOM introduced the One Touch Switching platform to get around that issue).