topic sky mobile bill in Account & Billing

sky mobile bill

karima — Wed, 18 Dec 2024 19:59:53 GMT

i didnt have enough funds to cover my next phone billing and i payed the next day by making the full payment through the sky app. its been 2 days and im getting a notification that i still need to pay?

Re: sky mobile bill

caesarome — Wed, 18 Dec 2024 20:02:42 GMT

@karima

Is your bill usually paid by a direct debit each month ?

Re: sky mobile bill

karima — Wed, 18 Dec 2024 20:13:46 GMT

yes.

Re: sky mobile bill

PandJ2020 — Wed, 18 Dec 2024 20:17:51 GMT

You shouldn't have made a manual payment.

The manual payment is for next month's bill.

The DD will be reattempted in 10 days time. If that fails then your services will likely be restricted.

Re: sky mobile bill

caesarome — Wed, 18 Dec 2024 20:21:57 GMT

@karima wrote:

yes.

In that case there was no need to make a manual payment because should a direct debit not be taken for whatever reason Sky will always try again 10 days later. This payment you made should now appear as a credit so can either be used against next months bill or can be refunded to you.

Re: sky mobile bill

karima — Wed, 18 Dec 2024 20:24:47 GMT

oh rignt, i didnt know that. thanks for the help!