topic Re: Bills in Account & Billing

Bills

Terri28cudd — Wed, 18 Dec 2024 19:38:24 GMT

I paid my bill this month I don't know why I am being sent emails saying I need to pay my bill otherwise I'm going to get cut off

Re: Bills

Daniel0210 — Wed, 18 Dec 2024 19:40:50 GMT

@Terri28cudd

How do you normally pay?

How did you pay the last bill?

Re: Bills

Terri28cudd — Wed, 18 Dec 2024 19:41:16 GMT

I pay online with my bank card

Re: Bills

caesarome — Wed, 18 Dec 2024 19:42:32 GMT

@Terri28cudd

Does your bill via the MySky app or online at the Sky website show it as being paid ?

Re: Bills

Daniel0210 — Wed, 18 Dec 2024 19:43:38 GMT

@Terri28cudd

You should have a direct debit or continuous card payment method set up (as stated in the terms and conditions you agreed to). That way there is no need to make an unnecessary manual payment. .