topic Direct debit failed in Account & Billing

Direct debit failed

peter+hayden — Wed, 18 Dec 2024 19:23:48 GMT

My direct debit failed will they try again

Re: Direct debit failed

caesarome — Wed, 18 Dec 2024 19:27:29 GMT

@peter+hayden wrote:
will they try again

Thy will try again @peter+hayden , in 10 days time so do not make an manual payment as this will not stop them from this second attempt of taking the money.

They might send you an email about this as well.

Re: Direct debit failed

Daniel0210 — Wed, 18 Dec 2024 19:29:49 GMT

@peter+hayden
After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass