topic 2 account numbers in Account & Billing

2 account numbers

LoS1 — Wed, 18 Dec 2024 16:38:30 GMT

My sky app has a different account number to my current account. I have paid my bill into the sky app account

I need to transfer the amount from the old account to my new one.

Can anyone help please?

I've been trying online the past hour to speak to someone but getting nowhere

Thanks

Re: 2 account numbers

SKY1992bf — Wed, 18 Dec 2024 17:01:53 GMT

@LoS1 You can't transfer money between sky accounts

you would have to pay again to the correct account and then once the wrong account has been created contact sky and ask for the money to be refunded to your bank

you should have separate ids for each account and login to the app using the correct credentials for each account

Re: 2 account numbers

caesarome — Wed, 18 Dec 2024 17:11:04 GMT

@LoS1 wrote:

My sky app has a different account number to my current account.

Have you been a customer previously and then cancelled before retuning ?

Re: 2 account numbers

LoS1 — Wed, 18 Dec 2024 17:14:48 GMT

Yes . I'm waiting on a call back from an advisor so hopefully it's sorted soon. Thanks for the reply

Re: 2 account numbers

caesarome — Wed, 18 Dec 2024 17:23:54 GMT

@LoS1 wrote:

Yes .

So is that yes you have been a customer before, if so how long away were you before returning ?

Re: 2 account numbers

LoS1 — Wed, 18 Dec 2024 19:29:37 GMT

Yes, I think that's the problem.

Unfortunately, I'm till waiting on a call back. Its been a few years since I was with Sky the last time.

The links I was sent by text from Sky sent me to the app with all of my old details and it accepted payment even though the account hasn't been active for a few years

.hopefully it will be sorted tomorrow

Re: 2 account numbers

caesarome — Wed, 18 Dec 2024 19:38:50 GMT

@LoS1

Usually when you return to Sky after being away for two years you have to start again as a new customer so you previous account should have been closed meaning you start again with a new Sky ID and thus a new account number so did this not happen or was your services added to your previous account ?