topic Re: New customer better deals in Account & Billing

Better deals for new customers

Deanodrive — Thu, 27 Jun 2024 10:44:54 GMT

Why does a new customer get a better deal than an existing customer?

New customer better deals

Robert288 — Wed, 08 Nov 2023 14:25:47 GMT

I just watched an advert. A brand new customer can get a sky glass basic package exactly same as I have for nearly 10 pounds a month cheaper fixed for 18 months.

As an existing customer 22 years I pay more!!! New customer get cheaper loyal pay more so so wrong. My contract ends in April so me my glass mobiles Internet will leave

Re: New customer better deals

Daniel0210 — Wed, 08 Nov 2023 14:33:39 GMT

@Robert288

The onus is on the customer to contact Sky and negotiate an acceptable discount. New customer deals won't be fixed but their discount will be. They will be subject to the annual price increase (April in the UK) the same as you.

Re: New customer better deals

Robert288 — Wed, 08 Nov 2023 16:36:47 GMT

I fully aware the onus is on the customer. That's why I called them and asked. I was told discount is for the new customer not existing. My argument is why are loyal customers paying more than new!!

Re: New customer better deals

Mark39 — Wed, 08 Nov 2023 16:43:18 GMT

@Robert288 wrote:

I fully aware the onus is on the customer. That's why I called them and asked. I was told discount is for the new customer not existing. My argument is why are loyal customers paying more than new!!

Presumably because Sky know, from their years of experience, that it takes more to attract new customers to switch to them than it does to incentivise existing customers to stay with them.

Re: New customer better deals

Daniel0210 — Wed, 08 Nov 2023 16:48:16 GMT

@Robert288 wrote:

I was told discount is for the new customer not existing.

@Robert288

If your current discount is ending or has ended you are still likely to get another discount but not to the degree of that of a new customer. At the end of the day Sky aren't obliged to offer anyone a discount. So if you don't get an offer that's acceptable you need to be prepared to cancel.

Re: New customer better deals

Robert288 — Wed, 08 Nov 2023 16:54:55 GMT

In 2022 the new fsa guidelines came in and said that home and car insurance. That new customers should not be give more discount than existing. This was deemed as illegal as it proved loyal customers were subsequently paying for the company to attract new customer. We all should be treated the same.

Re: New customer better deals

Daniel0210 — Wed, 08 Nov 2023 16:57:17 GMT

@Robert288

That was car/home insurance and didn't impact TV subscriptions.

Re: New customer better deals

Robert288 — Wed, 08 Nov 2023 17:00:48 GMT

Can I ask simple question do you think it is correct process morally to charge one price for a product to one customer. The charge a higher price to another customer for the same product? Are you willing and happy to pay more?

Re: New customer better deals

Mark39 — Wed, 08 Nov 2023 17:13:38 GMT

I don't consider it a moral issue. All customers were once new to Sky and were offered a new customer discount at that time. Sky isn't mandatory so it's always possible to switch as a new customer to another provider, if you don't think Sky's price to be acceptable

Re: New customer better deals

Robert288 — Wed, 08 Nov 2023 17:18:13 GMT

I have a contract until April so I just can't leave. But I accept you are sky biased and accept that would happily pay more for the same product.

Re: New customer better deals

Mark39 — Wed, 08 Nov 2023 17:23:24 GMT

@Robert288 wrote:

I have a contract until April so I just can't leave. But I accept you are sky biased and accept that would happily pay more for the same product.

Nope, not biased. Nor would I pay more than I thought represented value for money for my Sky products or any other non-mandatory service.

I'm not interested in what other people pay as it's not relevant to me.

My approach would be the same for any provider.

Re: New customer better deals

daveNOS — Wed, 08 Nov 2023 17:24:39 GMT

@Robert288 wrote:
I have a contract until April so I just can't leave. But I accept you are sky biased and accept that would happily pay more for the same product.

@Robert288 Having a different opinion to you doesn't make someone biased towards a company, it's amazing how many times that is used when someone here doesn't get 100% agreement with their statement.

It would be nice if every customer was able to get the same price for services, but it's not going to happen, Sky are not going to change what is clearly a very successful business model that favours the business and shareholders.

Re: New customer better deals

Robert288 — Wed, 08 Nov 2023 17:25:00 GMT

Have good day

Re: New customer better deals

PandJ2020 — Wed, 08 Nov 2023 19:32:19 GMT

FWIW I negotiated a price better than a new customer... Now where does that leave me morally?

Re: New customer better deals

daveNOS — Wed, 08 Nov 2023 20:26:43 GMT

@PandJ2020 I will be amazed if the OP replies to you, you don't share their need to have an echo chamber.

Re: New customer better deals

Tony11849 — Sat, 18 Nov 2023 17:52:11 GMT

That's an excuse, not a reason, rip off

Re: New customer better deals

PandJ2020 — Sat, 18 Nov 2023 19:05:37 GMT

@Tony11849 wrote:
That's an excuse, not a reason, rip off

We have no idea which post or comment you are replying to.

Re: New customer better deals

daveNOS — Sat, 18 Nov 2023 21:26:59 GMT

@Tony11849 wrote:
That's an excuse, not a reason, rip off

@Tony11849 care to elaborate?

Re: New customer better deals

Robert288 — Mon, 20 Nov 2023 09:17:56 GMT

(Removed) I raised a complaint with sky. Explained my issue. Chap from the valued team called tried to apply the new deal. It would not work so he applied £180 discount added to my account the amount I would of lost over the next 18 months. (Removed) follow your belief try try try again

Moderator note: Removed incorrect information.