topic Re: what is the 0333 number please ? in Account & Billing

I would like to speak to a real person at sky what's the number?

Sandra571 — Mon, 19 Feb 2024 12:37:51 GMT

I am looking to join sky for broadband and TV but the options are bewildering to me. I'd like to speak to a real person at sky on the phone for some help in choosing the best package for me but can't find a telephone number. Does anyone have a number they can give me please?

How do i speak to a human

Aleco86 — Mon, 27 Feb 2023 18:42:39 GMT

How do I speak with someone I've called numerous numbers and chated to robots all day

Re: How do i speak to a human

Daniel0210 — Mon, 27 Feb 2023 18:44:01 GMT

@Aleco86

Firstly is it something we can perhaps help with?

If not, if you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise use this link:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number. A lot of mobile networks include 01, 02 and 03 numbers in their inclusive minutes.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t like us typing the digits in full).

Like a lot of large companies nowadays any calls to Sky will start off automated but stay on the line and don’t hang up if prompted to.

Re: How do i speak to a human

SKY1992bf — Mon, 27 Feb 2023 18:44:34 GMT

@Aleco86 Can the forum help in anyway?

if not then

If you have a sky talk landline or Mobile call 150

If you don’t have a sky talk package see below

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

Re: How do i speak to a human

TechmanagerMal — Mon, 27 Feb 2023 18:45:25 GMT

@Aleco86

If you give us more information and we cannot help and you want to discuss an issue with Sky, for the general-purpose number click on "Need more help" at the bottom of this page
https://www.sky.com/help/home.

If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.

If you are in the ROI set the flag at the bottom of the page accordingly.

Re: How do i speak to a human

Aleco86 — Mon, 27 Feb 2023 19:21:10 GMT

I have no landlines so cannot call 150 and have 08 and umpteen 033 numbers all are automated and won't let me speak with anyone

Re: How do i speak to a human

SKY1992bf — Mon, 27 Feb 2023 19:26:23 GMT

@Aleco86 All calls are answered by the automated system there is no way round that you will just have to preserve in trying to get through

unless you want to tell us what you need to call about as we may be able to help you or point you in right direction on here

Re: How do i speak to a human

Mark39 — Mon, 27 Feb 2023 19:43:00 GMT

@Aleco86 wrote:

I have no landlines so cannot call 150 and have 08 and umpteen 033 numbers all are automated and won't let me speak with anyone

Are you in arrears? If so, Sky's policy is to require payment before you can be put through to an adviser.

sky mobile contact number

Shan+50 — Wed, 01 Mar 2023 14:25:05 GMT

hi,

does anyoen know th enumber so i can contact sky mobile to discuss my contract?

thanks

Re: sky mobile contact number

63johnw — Wed, 01 Mar 2023 14:26:20 GMT

Hi @Shan+50 its 150 from your sky sim.

Re: sky mobile contact number

Daniel0210 — Wed, 01 Mar 2023 14:26:47 GMT

@Shan+50

Just dial 150 from your Sky mobile.

Re: sky mobile contact number

Shan+50 — Wed, 01 Mar 2023 14:26:58 GMT

thanks

Re: How do i speak to a human

jean+james — Tue, 16 May 2023 15:02:32 GMT

I have been trying to get my WiFi fixed for several weeks now

and nothing has changed . Picture and sound are not good

and the WiFi continues to disappear from my mobile phone

I have had an engineer out from sky direct and he says it is my

signal, but he didn't check tv. Q box or anything else. Jean James

Re: How do i speak to a human

jean+james — Tue, 16 May 2023 15:12:44 GMT

I am so sorry but I'm not good with technology and don't know

how to put pictures and things on to show you.

I pay sky direct to deal with these problems.

I'm supposed to be a v I p customer.

Please help.

Re: How do i speak to a human

Mark39 — Tue, 16 May 2023 16:08:08 GMT

@jean+james there seem to be several issues going on here. It's a little difficult to understand what the engineer came to investigate and what their conclusions were. It's probably best for you to speak to Sky again to let them know the problems aren't fixed, and ask what the next steps are.

Cannot send text messages

kaythompson — Wed, 17 May 2023 20:31:24 GMT

Everytime I try to send a text message I get a "trouble sending" message. Then the message fails to send. I've got a Samsung Galaxy S3 Ultra. This is driving me mad! Any help greatly appreciated. Thank you

Re: Cannot send text messages

caesarome — Wed, 17 May 2023 21:20:37 GMT

Try getting the settings sent to your phone:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

Re: How do i speak to a human

Attwood — Tue, 30 May 2023 11:08:15 GMT

Hi ive had building work on my house unfortunately the dish has been knocked and I have no signal at all .

I would be grateful if someone could message me

thank you

Joanne Bere

Re: How do i speak to a human

Daniel0210 — Tue, 30 May 2023 11:20:01 GMT

@Attwood
We are mainly customers here so you aren’t addressing Sky Customer Services, nor will they automatically contact you as a result of your post. You will need to instigate the call. If you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

As with most large companies the start will be automated but stay on the line and don’t hang up if you’re prompted to.

Re: How do i speak to a human

Daniel0210 — Tue, 30 May 2023 11:40:55 GMT

@Attwood

I've removed your two other posts on other boards. Creating duplicates isn't required. The reply to your question has been provided.