topic Cancellation in Account & Billing

Cancellation

IgorRogerio — Wed, 18 Dec 2024 09:53:29 GMT

Hi we are emigrating so I would like to cancel

Re: Cancellation

GD1 — Wed, 18 Dec 2024 09:55:39 GMT

@IgorRogerio You can't cancel through a public forum, you will need to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Cancellation

caesarome — Wed, 18 Dec 2024 09:56:51 GMT

@IgorRogerio

You can not cancel via here.

You need to contact Sky and give them 31 days notice to cancel a TV service and 14 days notice for broadband and talk, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

Re: Cancellation

Daniel0210 — Wed, 18 Dec 2024 10:18:27 GMT

@IgorRogerio

Remember to allow sufficient time to return any loaned equipment Sky are expecting back (the packaging is sent out towards the end of your notice period), and although moving abroad please keep your proof of posting it back safe and indefinitely.