topic Re: Account credit refund in Account & Billing

Account credit refund

Kurt7 — Tue, 17 Dec 2024 17:06:35 GMT

I left sky and went to another provider and my account is in credit. I need to request a refund.

Re: Account credit refund

Daniel0210 — Tue, 17 Dec 2024 17:09:07 GMT

@Kurt7
If your payment method is still active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

Re: Account credit refund

Hannah140 — Wed, 18 Dec 2024 08:08:14 GMT

Hi, is it possible for you to raise this for me?

Re: Account credit refund

lettice — Wed, 18 Dec 2024 08:16:20 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

Escalating a post to a Sky expert | Sky Community

Re: Account credit refund

Hannah140 — Wed, 18 Dec 2024 08:17:50 GMT

Thankyou!

Re: Account credit refund

Mr+Flibbles+86 — Wed, 18 Dec 2024 09:06:16 GMT

Thanks for escalating this. We’ve sent invites to chat.

Re: Account credit refund

Kurt7 — Sun, 09 Feb 2025 21:04:11 GMT

Hi,

following on from this, I have not received a refund and the 6 weeks have passed. Are you able to raise a refund request for me?

many thanks.

Re: Account credit refund

caesarome — Sun, 09 Feb 2025 21:47:13 GMT

@Kurt7

Were you contacted by the messaging team back in December about this ?

Re: Account credit refund

Kurt7 — Mon, 10 Feb 2025 07:11:52 GMT

No, I've not been contacted by Sky in relation to this.

Re: Account credit refund

caesarome — Mon, 10 Feb 2025 10:08:33 GMT

@Kurt7

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Account credit refund

Tom-W19 — Mon, 10 Feb 2025 10:11:46 GMT

Thanks for escalating. We've sent an invite to @Kurt7.

Re: Account credit refund

Kurt7 — Mon, 17 Feb 2025 08:42:34 GMT

Hi,

apologies but it seems I have missed the cut off point. Can you refequest for me please.

thanks.

Re: Account credit refund

caesarome — Mon, 17 Feb 2025 09:59:50 GMT

@Kurt7

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Account credit refund

Lisa-P1987 — Mon, 17 Feb 2025 10:12:11 GMT

Thanks for escalating this Kurt7 . We’ve sent an invite to chat.

Re: Account credit refund

Gembelina — Tue, 18 Feb 2025 08:40:17 GMT

Hi Could anyone please help me with this also? I've cancelled and have a credit on my account that I need to try and get refunded. Thanks

Re: Account credit refund

Daniel0210 — Tue, 18 Feb 2025 08:41:47 GMT

@Gembelina
We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account credit refund

Gembelina — Tue, 18 Feb 2025 08:43:39 GMT

Thank you, I'll keep a look out.

Re: Account credit refund

Daniel0210 — Tue, 18 Feb 2025 08:51:13 GMT

@Gembelina

I've now escalated it to Sky.

Re: Account credit refund

Addie15 — Tue, 18 Feb 2025 08:58:17 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Gembelina.