topic Credit on account in Account & Billing

Credit on account

Aidan98 — Wed, 18 Dec 2024 06:55:54 GMT

Hi, my account has around £250 credit which I recieved for 'total loss of service' on my broadband. How do I get this transferred to my bank account? Thanks

Re: Credit on account

Daniel0210 — Wed, 18 Dec 2024 06:57:13 GMT

@Aidan98

Whilst you're still a customer it remains on your Sky account and goes towards paying your monthly bills.

Re: Credit on account

Aidan98 — Wed, 18 Dec 2024 07:00:39 GMT

Thanks for the reply, so there's no way to withdraw it? Would rather have the cash in hand but carry on paying my monthly direct debit

Re: Credit on account

caesarome — Wed, 18 Dec 2024 09:38:31 GMT

@Aidan98

Compensation credit can not be refunded to you as it can only be used on your account to pay or part pay your bills.

Re: Credit on account

AshLaw — Thu, 19 Dec 2024 00:42:56 GMT

It can be refunded as I have a refund processing already from compensation awarded for loss of services.