topic Re: I have been charged twice in Account & Billing

I have been charged twice

Leannsharrocks — Tue, 17 Dec 2024 20:12:17 GMT

I have been charged twice and it says I'm in credit by 126.03

Re: I have been charged twice

Mark39 — Tue, 17 Dec 2024 20:15:31 GMT

Charged twice? Or did you make a manual payment?

The credit will be used against your next bill, or if you ask them Sky will refund it to your bank account within 5 days. We can ask Sky's messaging team to contact you (tomorrow) here so that you can request it via a private online chat, if you wish?

Re: I have been charged twice

caesarome — Tue, 17 Dec 2024 20:16:03 GMT

@Leannsharrocks wrote:

it says I'm in credit by 126.03

Do you make a manual payment when there was no need to ?

Re: I have been charged twice

Leannsharrocks — Tue, 17 Dec 2024 20:22:07 GMT

It said direct debit but I made a manual payment but the direct debt isn't showing as came out on my bank?

Re: I have been charged twice

caesarome — Tue, 17 Dec 2024 20:26:17 GMT

@Leannsharrocks wrote:

I made a manual payment but the direct debt isn't showing as came out on my bank?

That is why you are in a credit as there was no need to make a manual payment.

Your bank account should update to show that the payment has been taken in the next day or so.

Re: I have been charged twice

Leannsharrocks — Tue, 17 Dec 2024 20:32:13 GMT

So how do I get back the payment that I made then?

Re: I have been charged twice

caesarome — Tue, 17 Dec 2024 21:36:23 GMT

@Mark39 wrote:

The credit will be used against your next bill, or if you ask them Sky will refund it to your bank account within 5 days. We can ask Sky's messaging team to contact you (tomorrow) here so that you can request it via a private online chat, if you wish?