topic Re: Direct debit taken for different sky customer in Account & Billing

Direct debit taken for different sky customer

ESpiby — Tue, 17 Dec 2024 16:03:36 GMT

How can sky take money out of my bank for a different sky customer??? Rang up numerous times and getting nowhere. Keep being told the fraud department will make contact but had no one call me as yet! Very frustrating

Re: Direct debit taken for different sky customer

caesarome — Tue, 17 Dec 2024 16:06:03 GMT

@ESpiby

Can you start from the beginning and tell us the full story behind this ?

Re: Direct debit taken for different sky customer

Mark39 — Tue, 17 Dec 2024 16:46:16 GMT

@ESpiby is this a direct debit? Or a card payment? How,would the other Sky customer know your bank/card details?

Re: Direct debit taken for different sky customer

ESpiby — Tue, 17 Dec 2024 17:47:56 GMT

After looking into my sky bills in detail. I thought I had 1 direct debit for my tablets and another for my mobiles. When looking into my bills my total is taken on 1 direct debit. After ringing sky the reference number on the direct debit belongs to a different sky customer. I rang 2 weeks ago saying my issue is being looked at and id be called within 72 hours from the fraud team and I've heard nothing

Re: Direct debit taken for different sky customer

ESpiby — Tue, 17 Dec 2024 17:50:27 GMT

Direct debit and I have no clue that's why I'm querying it

Re: Direct debit taken for different sky customer

Mark39 — Tue, 17 Dec 2024 17:57:07 GMT

I think you'll have to follow this up directly with Sky.

Re: Direct debit taken for different sky customer

ESpiby — Tue, 17 Dec 2024 18:27:28 GMT

I have tried, I've called them every day for the last 2 weeks and no one is calling me back. I think the service has been disgusting. If I owed sky the money they'd be breathing down my neck. Doesn't take 2 weeks to look into it. You can email the fraud team direct nor do they take incoming calls.

Re: Direct debit taken for different sky customer

GD1 — Tue, 17 Dec 2024 18:55:50 GMT

@ESpiby In all this time have you not considered cancelling the direct debit in question?

Re: Direct debit taken for different sky customer

ESpiby — Tue, 17 Dec 2024 19:44:15 GMT

Well I've not bothered looking into my bills in detail until now.

Re: Direct debit taken for different sky customer

Mark39 — Tue, 17 Dec 2024 19:52:50 GMT

Have you cancelled it now?

Re: Direct debit taken for different sky customer

SKY1992bf — Tue, 17 Dec 2024 19:53:30 GMT

@ESpiby How long have the extra payments been taken for

is it possible you gave a friend/family member your payment details for them to sign up with sky initially as that has been known to happen in the past