topic tillbrook in Account & Billing

tillbrook

gman69 — Tue, 17 Dec 2024 15:29:35 GMT

ive been cut off sky i paid 250 pounds of my bill why have I been cut off

Re: tillbrook

Daniel0210 — Tue, 17 Dec 2024 15:31:45 GMT

@gman69
We are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services.

Was £250 the full bill? That is awfully high!

Re: tillbrook

Tina106 — Tue, 17 Dec 2024 19:26:23 GMT

I have been cut off for £46

can you Thursday by app if switch services bk on

Re: tillbrook

Daniel0210 — Tue, 17 Dec 2024 19:29:21 GMT

@Tina106
If your services have already been restricted any calls to Sky will only prompt you to pay. Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process.

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

Re: tillbrook

caesarome — Tue, 17 Dec 2024 19:51:18 GMT

@Tina106 wrote:

I have been cut off for £46

can you Thursday by app if switch services bk on

As stated above, we are customers here so to get your services back you will need to pay what you when you can as they will not be restored until the bill has been paid.