topic Dispute non return of equipment in Account & Billing

Dispute non return of equipment

JimMorrison — Tue, 17 Dec 2024 11:52:31 GMT

I've received a letter from sky regarding non return of puck this item was returned with the router, remote and cables

Re: Dispute non return of equipment

SKY1992bf — Tue, 17 Dec 2024 12:23:59 GMT

@JimMorrison Did you obtain and have kept prove of postage

Re: Dispute non return of equipment

SallyB7 — Wed, 08 Jan 2025 10:23:59 GMT

Apologies I wasn't aware I had received a message from Sky

i returned the puck and remote to the post office

I have taken a screen shot if you can advise how to attach it

it went to Hilton post office on 20.12.24

tracking no

OT067498888GB

the broadband router was returned in November and once that was picked up from the post office, I got an email to confirm it was collected.

Re: Dispute non return of equipment

SallyB7 — Wed, 08 Jan 2025 10:26:16 GMT

Re: Dispute non return of equipment

caesarome — Wed, 08 Jan 2025 10:28:51 GMT

@SallyB7

Are you the same member as @JimMorrison ?

Re: Dispute non return of equipment

SallyB7 — Wed, 08 Jan 2025 10:32:12 GMT

Sorry I thought I was talking to sky

Re: Dispute non return of equipment

DugHardman — Wed, 08 Jan 2025 16:51:19 GMT

Hi,

I am having the same issue. My equipment was returned with the provided postal packaging over 6 months ago. I no longer have the proof of postage.

I have now been contacted by a debt collector wanting to charge me for the equipment!

I am trying to get hold of SKY, they must have the barcode and tracking number attached to my account. However, it is impossible to reach anyone SKY.

This is an impossible company to contact!!

Re: Dispute non return of equipment

Daniel0210 — Wed, 08 Jan 2025 16:55:42 GMT

@DugHardman

Sky would have tried to contact you a few times about this before reaching the stage of passing the non return debt to a debt recovery company.

Re: Dispute non return of equipment

SallyB7 — Wed, 08 Jan 2025 17:53:08 GMT

Today I called this number - ending in 4730. Customer services. Google that number.

someone answered and afree beng passed to various areas, someone confirmed my account showed as item received.
try that number.

Re: Dispute non return of equipment

Daniel0210 — Wed, 08 Jan 2025 18:09:50 GMT

@DugHardman

Usually once your debt has been 'sold' to a debt recovery company, all Sky will be able to tell you is how much you owe and the name and contact details for the debt collection company.

Re: Dispute non return of equipment

SallyB7 — Wed, 08 Jan 2025 18:49:29 GMT

I guess I have been lucky then.

good luck with what happens with your issue.