topic Re: Compensation not paid in Account & Billing

Compensation not paid

DavidArcher1 — Sun, 15 Dec 2024 11:34:42 GMT

Im due compensation for late fibre installation and was told it would automatically applied as a credit to my account. It's been well over 30 days now and still nothing.
everytime I try to call sky I press options and they want to send me a text rather than let me speak with someone. Please help

Re: Compensation not paid

Daniel0210 — Sun, 15 Dec 2024 11:42:45 GMT

@DavidArcher1 wrote:

and they want to send me a text rather than let me speak with someone.

@DavidArcher1
The start will be automated which may try to send you here to the forum or suggest you receiving a text. Decline the offer. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Compensation not paid

DavidArcher1 — Sun, 15 Dec 2024 11:58:38 GMT

Thanks I'm on the phone now but the guys English is very limited it's an absolute nightmare. Not only have I been without something I've paid for over 3 months but now I'm having to jump through hoops to get what they should automatically pay me. It's a bit of a joke to be honest.

Re: Compensation not paid

DavidArcher1 — Sun, 15 Dec 2024 12:58:38 GMT

Is there anyone works for sky in here that can help me please?

Re: Compensation not paid

SKY1992bf — Sun, 15 Dec 2024 13:48:29 GMT

@DavidArcher1 no one from sky will be able to help you with this on here for two reasons

one they can only issue a refund once a credit has been applied to your account and two in this particular case automatic compensation is non refundable unless your account has been cancelled otherwise it will be used against future bills only

Re: Compensation not paid

DavidArcher1 — Sun, 15 Dec 2024 15:35:13 GMT

Hi it's the credit that hasn't been applied I'm not actually after a refund I'm happy with it going on my bill but I was told it would go on automatically after 30 days and it hasn't. Cheers

Re: Compensation not paid

SKY1992bf — Sun, 15 Dec 2024 16:11:32 GMT

@DavidArcher1 My original answer stays I'm afraid sky staff on here cannot apply account credits