topic Re: Account in Account & Billing

Account

Antonycannon — Sun, 15 Dec 2024 15:52:39 GMT

I couldn't pay my bill as I lost my job. But I'm working again now so can I have it switched back on as my TV stream too. As I've set up a payment method for 19th January so bill will be payed in full then

Re: Account

TimmyBGood — Sun, 15 Dec 2024 16:08:06 GMT

@Antonycannon

Sky won't accept a promise to pay: the balance needs to be cleared and a new method put in place before service is restored.

Re: Account

caesarome — Sun, 15 Dec 2024 16:09:13 GMT

@Antonycannon wrote:
As I've set up a payment method for 19th January so bill will be payed in full then

It doesn't work like that I'm afraid, if you have an outstanding amount on it now then it has to be paid now before your services are restored.

Re: Account

Antonycannon — Sun, 15 Dec 2024 16:12:23 GMT

But it will be paid on the 19th January as I'm working now. So it will definitely be paid in full. Its only a month away. Please it's for kids???

Re: Account

caesarome — Sun, 15 Dec 2024 16:14:16 GMT

@Antonycannon

I am a customer like you but this is how things works as Sky does not give us customers free access to their services if bills are not paid.

Re: Account

Mark39 — Sun, 15 Dec 2024 16:17:21 GMT

@Antonycannon wrote:

But it will be paid on the 19th January as I'm working now. So it will definitely be paid in full. Its only a month away. Please it's for kids???

It's an automated process, I'm afraid. Once your services have been restricted, the only way to get them reinstated is to pay the outstanding amount.