topic Re: Compensation for 1 week no WiFi in Account & Billing

Compensation for 1 week no WiFi

PennyMcGeown — Sun, 15 Dec 2024 12:57:43 GMT

I had no broadband from about 00:36 on 7-12-24 till c 17:00 on 13/12/24 how an

Re: Compensation for 1 week no WiFi

Daniel0210 — Sun, 15 Dec 2024 12:59:23 GMT

In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Re: Compensation for 1 week no WiFi

caesarome — Sun, 15 Dec 2024 13:01:15 GMT

@PennyMcGeown

You should note that the compensation is by the way of a credit that is applied to your account that will then be used against a future bill.

Re: Compensation for 1 week no WiFi

Mark39 — Sun, 15 Dec 2024 13:32:53 GMT

@PennyMcGeown wrote:

I had no broadband from about 00:36 on 7-12-24 till c 17:00 on 13/12/24 how an

From the guidelines, it looks like you may be entitled to two days' compensation.

Re: Compensation for 1 week no WiFi

PennyMcGeown — Sun, 15 Dec 2024 13:40:00 GMT

Thank you that was very helpful - that last storm took out our pole at the end of the street in the early hours of Saturday morning and wasn't fixed till late Friday afternoon

Re: Compensation for 1 week no WiFi

PandJ2020 — Sun, 15 Dec 2024 14:46:30 GMT

Did you report it?

Re: Compensation for 1 week no WiFi

PennyMcGeown — Sun, 15 Dec 2024 15:30:12 GMT

Yes I did 😊