topic Re: Receive a bill amount in Account & Billing

Receive a bill amount

Roseli — Sat, 14 Dec 2024 22:27:29 GMT

Hi team, I cancelled my services with SKY and I would like to know how I can receive an amount I have on my bill.

Re: Receive a bill amount

caesarome — Sat, 14 Dec 2024 22:32:13 GMT

@Roseli

When were your services with Sky cancelled and do you now see a credit on your account ?

Re: Receive a bill amount

Roseli — Sat, 14 Dec 2024 22:35:07 GMT

I have a credit in my account that before cancelling I was informed that this amount would be credited to my bank in 5 to 7 days but it's been a month and so far nothing to enter this amount.

Re: Receive a bill amount

GD1 — Sun, 15 Dec 2024 00:29:09 GMT

@Roseli To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Receive a bill amount

Addie15 — Sun, 15 Dec 2024 11:58:40 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Roseli.

Re: Receive a bill amount

Roseli — Mon, 16 Dec 2024 00:46:36 GMT

Thank you, I'm waiting for the credit, I appreciate the agility of the service.