topic Re: cancel new orderkeep my original in Account & Billing

cancel new orderkeep my original

winnie9 — Fri, 13 Dec 2024 15:16:18 GMT

i got a phone call from agent and got a new package upon reading it i want to cancel and leave it as it is

Re: cancel new orderkeep my original

Mark39 — Fri, 13 Dec 2024 15:21:32 GMT

You'd need to call Sky back.

I doubt you'll be able to return to Sky+ if your new package involved you upgrading to Sky Q or Stream.

Re: cancel new orderkeep my original

Daniel0210 — Fri, 13 Dec 2024 15:22:52 GMT

@winnie9

If you're still in the cooling off period call Sky to discuss. If this was to upgrade from Sky+ (where you originally posted) to Sky Q and cancel it you may find your Sky+ viewing card ceases operating soon which is something to be aware of.

Re: cancel new orderkeep my original

winnie9 — Fri, 13 Dec 2024 15:31:59 GMT

will try calling but it us a long wait

Re: cancel new orderkeep my original

Daniel0210 — Fri, 13 Dec 2024 15:33:43 GMT

@winnie9

Unfortunately the lines do get busy, especially after the storms of last week and the subsequent damage caused.

Re: cancel new orderkeep my original

winnie9 — Fri, 13 Dec 2024 15:38:29 GMT

thankyou