topic Re: Router in Account & Billing

Router

Cherithc18 — Fri, 13 Dec 2024 13:47:33 GMT

Only been advised weeks after the new box has been delivered I now have to return the old box but I have already disposed off as there was nothing sent to advise I had to return the box. Now I am going to be charged eve though it was not communicated to me?

Re: Router

Mark39 — Fri, 13 Dec 2024 13:51:27 GMT

The requirement to return Sky's equipment is in the terms and conditions you agreed to.

Re: Router

Cherithc18 — Fri, 13 Dec 2024 13:56:07 GMT

Not a helpful comment. I wouldn't have had to go back and read the terms and conditions when upgrading the package. I checked all emails when signing up for my new package and cannot see any literature to advise to return the old box

Re: Router

Doc5907 — Fri, 13 Dec 2024 14:15:38 GMT

@Cherithc18 wrote:
Not a helpful comment. I wouldn't have had to go back and read the terms and conditions when upgrading the package. I checked all emails when signing up for my new package and cannot see any literature to advise to return the old box

@Cherithc18 surely you shouldn't have to read terms and conditions to know that major electrical items like routers and TV boxes need to be returned at end of contract or upgrade. Its common sense really and all communications/broadcast companies have such a requirement to return.

Re: Router

daveNOS — Fri, 13 Dec 2024 14:16:34 GMT

@Cherithc18 wrote:
Not a helpful comment. I wouldn't have had to go back and read the terms and conditions when upgrading the package. I checked all emails when signing up for my new package and cannot see any literature to advise to return the old box

@Cherithc18 You should have received new terms and conditions when you upgraded and that would have included the necessary information about returning old equipment, even if you didn't receive new terms it would still have been covered in the original terms and conditions of your original contract.

The only advice anyone can give here would be to call Sky and tell them what you've done and see if they will waive the charge, just don't be surprised if they won't.

Re: Router

PandJ2020 — Fri, 13 Dec 2024 15:14:29 GMT

@Cherithc18 wrote:
Not a helpful comment.

Nevertheless factual.

All hardware is loaned - you should expect to return any item from any supplier but they may not enforce it. Not sure what else we can say but you may well have to pay the non-return fee unless they agree to waive it.