topic Re: Payment taken twice in Account & Billing

Payment taken twice

Liamtandz — Sat, 02 Nov 2024 06:29:23 GMT

I manually paid the bill for this month as I changed the card details so it said that it won't come into affect until next month so I manually paid it then it took the payment out again from the new card details 2 days later so it's been paid twice can I get a refund?

Re: Payment taken twice

Daniel0210 — Sat, 02 Nov 2024 07:31:25 GMT

@Liamtandz
A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Payment taken twice

Liamtandz — Sat, 02 Nov 2024 07:37:17 GMT

I would like a refund please

Re: Payment taken twice

Daniel0210 — Sat, 02 Nov 2024 07:54:40 GMT

@Liamtandz

We need to know it's showing on your Sky account as a credit?

Re: Payment taken twice

Liamtandz — Sat, 02 Nov 2024 08:12:53 GMT

Sorry yes it is showing as a credit

Re: Payment taken twice

Daniel0210 — Sat, 02 Nov 2024 08:14:18 GMT

@Liamtandz
Your post has been escalated to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Payment taken twice

Liamtandz — Sat, 02 Nov 2024 08:14:49 GMT

Thank you

Re: Payment taken twice

LezC — Thu, 28 Nov 2024 22:08:44 GMT

@Daniel0210 Hi this happened to me also, i would like a refund and my account is showing as credit also

Re: Payment taken twice

caesarome — Thu, 28 Nov 2024 22:26:32 GMT

@LezC

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Payment taken twice

LezC — Fri, 29 Nov 2024 19:01:37 GMT

@caesarome chat bubble still hasn't appeared

Re: Payment taken twice

caesarome — Fri, 29 Nov 2024 19:24:27 GMT

@LezC

I have tried again so hopefully they will contact you via the bubble here sometime tomorrow morning.

Re: Payment taken twice

LezC — Fri, 29 Nov 2024 19:26:08 GMT

@caesarome Ok cheers mate much appreciated

Re: Payment taken twice

Snowdrop6 — Thu, 12 Dec 2024 22:06:29 GMT

I have also had two payments taking and would like it refunded. Can you help please?

thank you

Re: Payment taken twice

caesarome — Thu, 12 Dec 2024 22:14:07 GMT

@Snowdrop6

Have you made a manual payment and then Sky have taken it via your usual payment method, if this is the case do you see a credit on your account ?

Re: Payment taken twice

Snowdrop6 — Thu, 12 Dec 2024 22:16:21 GMT

Yes that's correct

Re: Payment taken twice

caesarome — Thu, 12 Dec 2024 22:22:46 GMT

@Snowdrop6

Going forward you don't need to make manual payments because Sky will automatically take it from you each month.

To get you some help with this refund of the credit I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Payment taken twice

Snowdrop6 — Thu, 12 Dec 2024 22:24:23 GMT

Thank you, I'll keep an eye out for it ☺️

Re: Payment taken twice

Lisa-P1987 — Fri, 13 Dec 2024 11:40:19 GMT

Thanks for escalating this. We’ve sent Snowdrop6 an invite to chat.

Re: Payment taken twice

shannon72 — Thu, 20 Feb 2025 01:20:44 GMT

i would like a refund

Re: Payment taken twice

Daniel0210 — Thu, 20 Feb 2025 05:28:45 GMT

@shannon72 wrote:

i would like a refund

@shannon72

Have you made an unnecessary manual payment by mistake? If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.