Tv suspended

JoanneD — Thu, 12 Dec 2024 12:39:20 GMT

I need to speak to someone about reinstating my services until I can pay my bill next week but customer services won't answer until I've paid!

Re: Tv suspended

daveNOS — Thu, 12 Dec 2024 12:51:51 GMT

@JoanneD wrote:
I need to speak to someone about reinstating my services until I can pay my bill next week but customer services won't answer until I've paid!

@JoanneD Once your services are restricted there is nothing customer service can do to override that, the only way to get the restrictions lifted is to clear the outstanding bill.

Re: Tv suspended

Daniel0210 — Thu, 12 Dec 2024 15:07:54 GMT

@JoanneD
As you've discovered, if your services have already been restricted any calls to Sky will only prompt you to pay. Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process.

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

topic Re: Tv suspended in Account & Billing

Tv suspended

Re: Tv suspended

Re: Tv suspended