topic Re: Credit for cancelled Sky broadband in Account & Billing

Credit for cancelled Sky broadband

Xabier — Wed, 11 Dec 2024 19:43:45 GMT

Hi there

Please I'd like to request my credit back that's on my account after I have cancelled sky (my services ended on 06/12/2024) via the Messaging Team on here.

"Credit for cancellation of Sky Broadband Superfast - 20 days (£25.33)"

Please I need some help with this matter

Many thanks

Re: Credit for cancelled Sky broadband

caesarome — Wed, 11 Dec 2024 19:47:17 GMT

@Xabier

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Credit for cancelled Sky broadband

Lisa-P1987 — Thu, 12 Dec 2024 09:54:24 GMT

Thanks for escalating this. We’ve sent Xabier an invite to chat.