topic Re: billing in Account & Billing

billing

kayharley1990 — Thu, 12 Dec 2024 09:38:06 GMT

I Recent I got the sky glass tv

I had a bill not that long again then I had another bill ,I'm trying to pay it but and when I got on my my sky app it say about the payment for sky streaming TV wasn't payed but nothing is coming up for me to pay

Re: billing

caesarome — Thu, 12 Dec 2024 09:39:54 GMT

Ignoring that message does your bill itself show that it has been paid, has the money been taken from your account for it ?

Re: billing

Mark39 — Thu, 12 Dec 2024 09:40:04 GMT

You should have a direct debit or automated card payment set up. That being the case, there's no need to make ,manual payments.

Re: billing

kayharley1990 — Thu, 12 Dec 2024 09:42:34 GMT

money got taking from my account but where I didn't no it was coming out ,so I didn't transfer it over so it got put back in as it made my account overseas

Re: billing

kayharley1990 — Thu, 12 Dec 2024 09:45:18 GMT

I payed one bill on the 8th of December then had another bill come out yesterday

and because I didn't no it was going to be in two parts

I missed the second bill

and on the app ot says my sky streaming bill wasn't payed but when I go on the payments to pay it there isn't anything on there to pay

Re: billing

kayharley1990 — Thu, 12 Dec 2024 09:47:42 GMT

Re: billing

caesarome — Thu, 12 Dec 2024 09:53:02 GMT

@kayharley1990 wrote:

when I got on my my sky app it say about the payment for sky streaming TV wasn't payed but nothing is coming up for me to pay

@kayharley1990

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: billing

kayharley1990 — Thu, 12 Dec 2024 09:59:53 GMT

sorry nothing has come up to talk to someone

Re: billing

caesarome — Thu, 12 Dec 2024 10:06:06 GMT

@caesarome wrote:

It can take up to a few hours to be contacted via this.

Re: billing

Mr+Flibbles+86 — Thu, 12 Dec 2024 10:29:32 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: billing

Addie15 — Sat, 14 Dec 2024 11:39:10 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.