topic Re: Credit for cancelled broadband in Account & Billing

Credit for cancelled broadband

Jamesb9 — Wed, 11 Dec 2024 19:38:52 GMT

Cancelled my braodband package under no penalty. Credit shows on account against next bill. Having cancelled there will be no next bill! Eventuality spoke to some one in accounts who said it would be returned to originating bank account. Still not appeared..

how do I get to speak to someone who actually understands the problem?

Thanks

Re: Credit for cancelled broadband

Daniel0210 — Wed, 11 Dec 2024 19:40:29 GMT

@Jamesb9
If your payment method is still active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

Re: Credit for cancelled broadband

caesarome — Wed, 11 Dec 2024 19:44:16 GMT

@Jamesb9 wrote:

Eventuality spoke to some one in accounts who said it would be returned to originating bank account.

Have they issued the credit refund for you, if they have it should be back with you within 3-5 working days.

Re: Credit for cancelled broadband

Daniel0210 — Wed, 11 Dec 2024 19:51:17 GMT

@Jamesb9

Reply on this thread please. As my signature at the bottom of posts suggests I don't reply to PM's.

Re: Credit for cancelled broadband

Jamesb9 — Wed, 11 Dec 2024 19:57:12 GMT

No, that is the problem. They seem to be keen to hang on to the credit. It should be so simple!

Thanks

Re: Credit for cancelled broadband

Jamesb9 — Wed, 11 Dec 2024 19:59:11 GMT

I would like to get the credit actually refunded to the account it was issued from which is still active has.

Thanks

Re: Credit for cancelled broadband

caesarome — Wed, 11 Dec 2024 20:05:09 GMT

@Jamesb9

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Credit for cancelled broadband

Jamesb9 — Wed, 11 Dec 2024 20:13:32 GMT

Thank you. Much appreciated.

Re: Credit for cancelled broadband

Lisa-P1987 — Thu, 12 Dec 2024 09:53:47 GMT

Thanks for escalating this. We’ve sent Jamesb9 an invite to chat.