topic Re: Cancellation in Account & Billing

Cancellation

Tatianacarvill — Wed, 11 Dec 2024 18:33:05 GMT

I want cancell contract and I am login and I can't do that ! It's broadband

Re: Cancellation

GD1 — Wed, 11 Dec 2024 18:47:08 GMT

@Tatianacarvill You will either need to call Sky to cancel, or switch to another provider by signing up with them, they will initiate the transfer.

Re: Cancellation

Daniel0210 — Wed, 11 Dec 2024 19:34:07 GMT

@Tatianacarvill
To cancel Broadband/Talk you need to contact Sky and give the required notice of 14 days, but if you are still in a discounted 18/24 months deal Sky could impose cancellation charges. This link may help

https://www.sky.com/help/articles/cancel-sky-broadband

Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.