topic Re: I need a bar code to Send back my Sky broadband device in Account & Billing

I need a bar code to Send back my Sky broadband device

Samudju — Wed, 11 Dec 2024 17:12:18 GMT

I am waiting your answer

Re: I need a bar code to Send back my Sky broadband device

Daniel0210 — Wed, 11 Dec 2024 17:13:56 GMT

@Samudju
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 14 days for Broadband) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: I need a bar code to Send back my Sky broadband device

caesarome — Wed, 11 Dec 2024 17:30:35 GMT

@Samudju

You can print it here:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.