topic Re: account restricted in Account & Billing

account restricted

nichcolasmcc — Wed, 11 Dec 2024 16:01:34 GMT

hello there my sky account has been restricted for a while now and im just woundering if i can pay my past due debt of nearly £160 from cancelling the sky q subscription a few years back. do i have to pay sky them selves or will i have to pay the debt collection (C.A.R.S) agency sky has contacted to get the money so that my account can get the restrictions removed

Re: account restricted

SKY1992bf — Wed, 11 Dec 2024 16:07:08 GMT

@nichcolasmcc You need to deal with the debt agency, your account will have been closed by sky so can't be restarted, but you could try signing up as a new customer

Re: account restricted

nichcolasmcc — Wed, 11 Dec 2024 16:19:16 GMT

id like to keep the same account as i have 1200gig of data on my phone contract that i can trade in and get £300 of an upgraded contract i guess ill try pay it off witht the debt collection agency then thanks for the info

Re: account restricted

SKY1992bf — Wed, 11 Dec 2024 16:22:24 GMT

@nichcolasmcc Your mobile account is separate from any tv account you had so that shouldn't be affected

Re: account restricted

Daniel0210 — Wed, 11 Dec 2024 16:22:31 GMT

@nichcolasmcc

Unfortunately there is no guarantee Sky will allow you back if you have a previous poor payment history.