topic Re: Help towards bill from old supplier in Account & Billing

Help towards bill from old supplier

Wendy-G- — Wed, 11 Dec 2024 15:57:29 GMT

Hi there VIRGIN have decided that I owe £160 for cancelling which is more than 3 months bill When I signed up there was an offer of help towards this so how do I sort this as I cannot find any info on here. I currently have no phone available to ring up Cheers

Re: Help towards bill from old supplier

SKY1992bf — Wed, 11 Dec 2024 15:58:20 GMT

@Wendy-G- Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to £100 per service (service = tv (currently only applies to sky Q) or broadband)

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid

Re: Help towards bill from old supplier

caesarome — Wed, 11 Dec 2024 15:58:43 GMT

@Wendy-G-

This link explains what you need to do:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from BT where you have been charged and a copy of a statment showing that you have paid it and send these to Sky via this email address -¬†switching credit @sky.uk (all one word without the gap)

Re: Help towards bill from old supplier

Mark39 — Wed, 11 Dec 2024 15:58:52 GMT

Welcome to this customer Community @Wendy-G- 🙂

You can find all the information you need here: https://www.sky.com/help/articles/switching-broadband-provider-switch-to-sky