topic Re: Paid into wrong account in Account & Billing

Paid into wrong account

LeeReilly — Wed, 11 Dec 2024 13:26:29 GMT

I’ve accidentally paid too much money on my TV account, I was meant to pay my Broadband account. So now I'm surplus £117 on my TV account but in deficit by £88 on my broadband and have since been cut off. Is there a way for the balance to be transferred from one to the other?

Re: Paid into wrong account

caesarome — Wed, 11 Dec 2024 13:32:29 GMT

I take it your TV and Broadband accounts are seperate ?

Re: Paid into wrong account

LeeReilly — Wed, 11 Dec 2024 13:37:55 GMT

Yes. For some reason they are separate. They weren't before that why I thought I only needed to make one direct payment. Apparently not.

Re: Paid into wrong account

caesarome — Wed, 11 Dec 2024 13:42:30 GMT

If you would like we can ask Skys messaging team to contact you via a private message as they should be able to refund the payment you made if it is appearing as a credit. This could take up to to 5 days to get back into your account though so are you ok about being contacted via here ?

Re: Paid into wrong account

LeeReilly — Wed, 11 Dec 2024 13:44:27 GMT

That would be great. And yes, I'm happy to be contacted on here. Thank you very much.

Re: Paid into wrong account

caesarome — Wed, 11 Dec 2024 13:46:23 GMT

@LeeReilly

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Paid into wrong account

LeeReilly — Wed, 11 Dec 2024 13:51:38 GMT

I really appreciate your help. Hopefully this can be sorted.

Re: Paid into wrong account

Tom-W19 — Wed, 11 Dec 2024 14:01:29 GMT

Thanks for escalating. We've sent an invite to @LeeReilly.