topic Re: Sky saying no subscription. in Account & Billing

Sky saying no subscription.

Christopher64 — Wed, 11 Dec 2024 10:23:36 GMT

We have been connected to sky for 3 days. All has been good until this morning. Turn on the tv , and saying not connected. Trying all the advice given. But still not working why?

Re: Sky saying no subscription.

Christopher64 — Wed, 11 Dec 2024 10:27:41 GMT

Sorry it says no subscription.

Re: Sky saying no subscription.

caesarome — Wed, 11 Dec 2024 13:14:50 GMT

@Christopher64

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Sky saying no subscription.

Mr+Flibbles+86 — Wed, 11 Dec 2024 13:31:32 GMT

Thanks for escalating this. We’ve sent an invite to @Christopher64 to chat.