topic Re: Skype mobile in Account & Billing

Skype mobile

Karl+bradford — Wed, 11 Dec 2024 12:01:03 GMT

I speak to someone about me struggling to pay my bill

Re: Skype mobile

Karl+bradford — Wed, 11 Dec 2024 12:01:58 GMT

Can I please speak to someone about my bill

Re: Skype mobile

SKY1992bf — Wed, 11 Dec 2024 12:02:42 GMT

@Karl+bradford If you're services are not restricted then give sky a call

Your not talking directly with Sky this is a customer helps customer forum only with no account access

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

Re: Sky mobile Belle and payment

SKY1992bf — Wed, 11 Dec 2024 12:05:03 GMT

@Karl+bradford I've answered your previous created post

Re: Skype mobile

Daniel0210 — Wed, 11 Dec 2024 12:34:49 GMT

@Karl+bradford
The billing process described here applies to everyone…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

Re: Skype mobile

Daniel0210 — Wed, 11 Dec 2024 12:37:20 GMT

@Karl+bradford

Your duplicate thread has been removed to prevent duplication of replies.