topic Re: Mother in contract - care home cancellation needed in Account & Billing

Mother in contract - care home cancellation needed

Pattyyyy — Tue, 10 Dec 2024 17:00:21 GMT

I need to cancel my subscription I am going into a care home but I am in contract - they say I cannot. Is this true

Re: Mother in contract - care home cancellation needed

caesarome — Tue, 10 Dec 2024 17:05:07 GMT

@Pattyyyy wrote:

but I am in contract - they say I cannot. Is this true

They are correct, when you are in a contract you agreed to keep your services for how ever long the minimum term is,

Re: Mother in contract - care home cancellation needed

MarkGoldsmith — Tue, 10 Dec 2024 17:05:56 GMT

Unfortunately as per the T&Cs the answer is yes. A contract termination during the minimum term is only at Sky's discretion and usually requires the remaining contracted term to be paid upfront if Sky do allow for the early termination.

Re: Mother in contract - care home cancellation needed

daveNOS — Tue, 10 Dec 2024 17:06:44 GMT

@Pattyyyy If you are within a minimum-term contract then yes it is true, the T&C's state you cannot cancel unless you have a contractual right to do so or Sky agrees to it.