topic Re: Refund after leaving in Account & Billing

Refund after leaving

Paul_14 — Mon, 09 Dec 2024 21:08:20 GMT

Hi. Still have not received my credit back. Left Sky in October.

Re: Refund after leaving

caesarome — Mon, 09 Dec 2024 21:32:14 GMT

@Paul_14

To confirm you see this credit on your account ?

Re: Refund after leaving

Paul_14 — Mon, 09 Dec 2024 21:58:00 GMT

Hi. Yes this shows on my account.

Re: Refund after leaving

caesarome — Mon, 09 Dec 2024 22:06:50 GMT

@Paul_14

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Refund after leaving

Addie15 — Tue, 10 Dec 2024 08:28:54 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Paul_14.