topic Re: Refund not recieved in Account & Billing

Refund not recieved

Sadad1 — Mon, 09 Dec 2024 17:14:51 GMT

Bought a phone on contract but the order got cancelled and I never received the phone I paid £66 which was tooken out my account and was not returned

please help me out

Re: Refund not recieved

caesarome — Mon, 09 Dec 2024 17:17:25 GMT

How long ago was this as the refund can take up to 3 weeks so if it has been longer than this you will have to call Sky to chase them up about this.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Refund not recieved

Daniel0210 — Mon, 09 Dec 2024 17:17:41 GMT

@Sadad1
It sounds like you have failed the required credit check(s). Any upfront payment you’ve made should hopefully be refunded after about 14 days.

Re: Refund not recieved

Sadad1 — Mon, 09 Dec 2024 17:21:16 GMT

It's Been over a month since this incident has happend

Re: Refund not recieved

Daniel0210 — Mon, 09 Dec 2024 17:24:31 GMT

@Sadad1

In that case you'll need to call Sky as mentioned above.