topic Re: Can't make calls in Account & Billing

Can't make calls

cubert — Mon, 09 Dec 2024 11:56:20 GMT

I have sent numerous emails to every email address I have and been able to find.....I have tried the chat (that's a waste of time) and I have even been in twitter help.

I cannot call....I have lisg my voice following a hospital procedure.

My TV broke nearly 3 months ago....I am trying to save for a new one.

I want to suspend my TV part of my account....I still need the broadband....they keep taking the money in full.

Please.....how do I sort this ....anyone know?

Re: Can't make calls

Daniel0210 — Mon, 09 Dec 2024 12:04:58 GMT

@cubert

Sky don't use email for general communication which will explain the lack of a response.

Sky won't suspend a subscription whilst you save for a new TV. That's not something they do.

If your voice issue is not short term it may be worth registering with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at these three links:~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

Re: Can't make calls

PandJ2020 — Mon, 09 Dec 2024 12:04:31 GMT

This may be of use: https://skyaccessibility.sky/