topic Re: How do I get my credit back after closing my account in Account & Billing

How do I get my credit back after closing my account

rich133133 — Mon, 09 Dec 2024 10:11:31 GMT

Hi, my broadband account is closed and in credit, how do I get this credit back, its been over a month now.

Re: How do I get my credit back after closing my account

caesarome — Mon, 09 Dec 2024 10:16:19 GMT

@rich133133

I take it you are not a Sky TV customer ?

Re: How do I get my credit back after closing my account

rich133133 — Mon, 09 Dec 2024 10:21:58 GMT

Yes I am.

Re: How do I get my credit back after closing my account

caesarome — Mon, 09 Dec 2024 10:24:51 GMT

That credit will be used against your next TV bill or would you rather it be refunded ?

Re: How do I get my credit back after closing my account

rich133133 — Mon, 09 Dec 2024 10:28:12 GMT

HI, I would rather it be refunded

Re: How do I get my credit back after closing my account

caesarome — Mon, 09 Dec 2024 10:29:29 GMT

@rich133133

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: How do I get my credit back after closing my account

Addie15 — Mon, 09 Dec 2024 10:35:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to @rich133133.

Re: How do I get my credit back after closing my account

rich133133 — Mon, 23 Dec 2024 11:12:38 GMT

Hi, I was just wondering how long it take to receive credit back? As its been about 2 weeks now.

Re: How do I get my credit back after closing my account

Mr+Flibbles+86 — Mon, 23 Dec 2024 11:14:10 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: How do I get my credit back after closing my account

Vickyhibb — Tue, 18 Feb 2025 17:18:52 GMT

I would also like my credit back from my account

Re: How do I get my credit back after closing my account

caesarome — Tue, 18 Feb 2025 17:22:55 GMT

@Vickyhibb

Can you let us know why there is credit on your account, have you left Sky, an overpayment or compensation credit ?

Re: How do I get my credit back after closing my account

Vickyhibb — Tue, 18 Feb 2025 17:51:01 GMT

I have left

Re: How do I get my credit back after closing my account

caesarome — Tue, 18 Feb 2025 19:19:14 GMT

@Vickyhibb

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: How do I get my credit back after closing my account

Lisa-P1987 — Wed, 19 Feb 2025 10:02:17 GMT

Thanks for escalating this. We’ve sent Vickyhibb an invite to chat.