topic Re: Expensive in Account & Billing

Expensive

Robert144 — Sat, 07 Dec 2024 16:10:03 GMT

I believe I am paying to much for my sky as I have friends paying a lot less than myself and I'm a 'vip' member

Re: Expensive

Daniel0210 — Sat, 07 Dec 2024 16:11:23 GMT

@Robert144

Nearly every customer is a VIP customer and your status as a VIP has little to do with your subscription costs.

Re: Expensive

caesarome — Sat, 07 Dec 2024 16:13:21 GMT

Every customer Sky has VIP on their account as it counts for nothing when it comes to what you pay.

What you need to do is to call Sky to see if they will offer you a discount. If they do it will come with a 24 month contract and you will need to make you mind upon the spot as there is a chances are the and offer will not be given should you call back later.

Re: Expensive

Jim+S3132 — Sun, 08 Dec 2024 19:53:49 GMT

I am a VIP customer too, over 25 years, but my bill has been increased by £15 a month from this month.

Re: Expensive

Daniel0210 — Sun, 08 Dec 2024 19:54:40 GMT

@Jim+S3132
Sounds like yours discounts have ended. Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

The best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Expensive

Jim+S3132 — Sun, 08 Dec 2024 19:57:58 GMT

It shows that I have discounts on those figures.

Re: Expensive

PandJ2020 — Sun, 08 Dec 2024 19:59:29 GMT

@Jim+S3132 wrote:
It shows that I have discounts on those figures.

Compare to previous month to see what's changed. Not all discounts co-expire.

Re: Expensive

caesarome — Sun, 08 Dec 2024 19:59:58 GMT

@Jim+S3132

So to be clear it says you have a discount but is increasing by £15, if so what shows on next months bill ?

Re: Expensive

Daniel0210 — Sun, 08 Dec 2024 20:00:06 GMT

@Jim+S3132

Remember your VIP status does not influence your subscription prices. So looking at your latest bill how does it differ from previous months?

Re: Expensive

Jim+S3132 — Sun, 08 Dec 2024 20:55:10 GMT

Up by £15 per month

Re: Expensive

Daniel0210 — Sun, 08 Dec 2024 20:57:29 GMT

@Jim+S3132 wrote:

Up by £15 per month

@Jim+S3132

What part of your subscription has increased as obviously we can't see your bills?