topic Re: Time for sky broadband and TV in Account & Billing

Time for sky broadband and TV

Guy18 — Fri, 06 Dec 2024 22:28:10 GMT

i cancelled my sky broadband and in September, I had a month notice on tv so the cancellation was for everything was effective from 16 October,2024.

Since then another payment of £45.50 came out.

My billing says I have a credit of £60.67.
As of December 6th I am still waiting for the refund.

How long should this take? This seems a long time.

Re: Time for sky broadband and TV

Guy18 — Fri, 06 Dec 2024 22:28:55 GMT

It was sky broadband and tv

Re: Time for sky broadband and TV

caesarome — Fri, 06 Dec 2024 22:33:57 GMT

@Guy18 wrote:

Since then another payment of £45.50 came out.

What date did this payment come out on and is everything now cancelled ?

Re: Time for sky broadband and TV

Guy18 — Fri, 06 Dec 2024 23:16:55 GMT

Thanks

The last payment came out on 27th October. All services cancelled. It confirms that where it gives the credit summary

Re: Time for sky broadband and TV

Daniel0210 — Sat, 07 Dec 2024 03:17:32 GMT

@Guy18

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Time for sky broadband and TV

Addie15 — Sat, 07 Dec 2024 08:48:17 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Guy18.

Re: Time for sky broadband and TV

Guy18 — Sun, 08 Dec 2024 15:38:14 GMT

The hanks for the help

Re: Time for sky broadband and TV

Guy18 — Sun, 08 Dec 2024 15:38:38 GMT

Thanks so much!