topic Re: I was charged duplicated in Account & Billing

I was charged duplicated

KenFong2024 — Sat, 07 Dec 2024 23:54:49 GMT

I was charged in 27 November 2024. But I can't find the bill for this charge. And my billing date should be 7th of every month.

Re: I was charged duplicated

Mark39 — Sun, 08 Dec 2024 08:05:37 GMT

Welcome to this customer Community 🙂

Are you new to Sky? Depending on the servics you've signed up for, your first bill is usually due two weeks after your Sky service is activated, followed by your second bill two weeks after that.

https://www.sky.com/help/articles/understanding-my-bills

Re: I was charged duplicated

caesarome — Sun, 08 Dec 2024 09:43:49 GMT

@KenFong2024 wrote:
But I can't find the bill for this charge.

You should be able to see it via the app or online here:

https://www.sky.com/bill/tv-broadband-talk/previous