topic Re: Streaming tv alert in Account & Billing

Streaming tv alert

Luisa88 — Sat, 07 Dec 2024 19:25:03 GMT

Im receiving alert for not pay streaming tv what i dont use and my broadband is not working but my bills are up ro date

Re: Streaming tv alert

caesarome — Sat, 07 Dec 2024 19:26:59 GMT

@Luisa88 wrote:

Im receiving alert for not pay streaming tv what i dont use

Are you saying you have never been a Sky TV customer or that you have cancelled it ?

Re: Streaming tv alert

Luisa88 — Sat, 07 Dec 2024 19:29:21 GMT

Im sky customer for long years my bill is always broadband and phone nothing else and is. Showing on dashboard this will send by attachement and my broadband is not working all day

Re: Streaming tv alert

Luisa88 — Sat, 07 Dec 2024 19:30:07 GMT

Ans my next bill is only 19 december

Re: Streaming tv alert

caesarome — Sat, 07 Dec 2024 19:46:54 GMT

@Luisa88

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Streaming tv alert

Addie15 — Sun, 08 Dec 2024 09:28:40 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Luisa88.

Re: Streaming tv alert

Addie15 — Tue, 10 Dec 2024 09:29:40 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.