topic Re: Accessing Invoice in Account & Billing

Accessing Invoice

KirstenRichards — Sat, 07 Dec 2024 14:39:15 GMT

Hi, I'm logged into my account, but when I click on 'My Orders' it comes up with an error message. I need a copy of my latest bill for my accounts. Please could you arrange for this to be sent. Thanks. Kirsten

Re: Accessing Invoice

Mark39 — Sat, 07 Dec 2024 15:01:17 GMT

It won't be in My Orders. There's a separate Bills section in your online account.

Re: Accessing Invoice

KirstenRichards — Sat, 07 Dec 2024 15:04:50 GMT

When I click on that, it says this page is restricted?

Re: Accessing Invoice

Mark39 — Sat, 07 Dec 2024 15:14:28 GMT

First, are you logging in with the correct Sky ID? If so, it's an issue regularly reported here, which Sky will need to put right for you.

We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish, after you've checked your SkyID.?