topic Re: Charge for returned equipment in Account & Billing

Charge for returned equipment

Spencer8 — Sat, 07 Dec 2024 10:23:43 GMT

Hi iv received a text saying ill be charged for returned equipmentthat has been sent back i want a refund

Re: Charge for returned equipment

Daniel0210 — Sat, 07 Dec 2024 10:32:26 GMT

@Spencer8 wrote:

Hi iv received a text saying ill be charged for returned equipmentthat has been sent back i want a refund

@Spencer8
Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Your post says "I'll be charged" so that indicates no money has been taken yet so no refund is due.

Re: Charge for returned equipment

daveNOS — Sat, 07 Dec 2024 10:32:43 GMT

@Spencer8 Do you have proof of returning the equipment? If not then Sky may refuse a refund.

Re: Charge for returned equipment

Spencer8 — Sat, 07 Dec 2024 10:46:25 GMT

Yes have kept proof

Re: Charge for returned equipment

Daniel0210 — Sat, 07 Dec 2024 10:47:39 GMT

@Spencer8
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014