topic Re: Cancelling mid contract, sky box broken in Account & Billing

Cancelling mid contract, sky box broken

Jillr1978 — Fri, 06 Dec 2024 16:32:47 GMT

Our sky box won't switch on, we contacted and they advised Sky Q and fixed a date for an engineer to fit. They came out and found they are unable to provide us with sky Q due to the position of the dish and access.. we are mid contract, sky are saying we cannot cancel, however they aren't providing us with any service, so we don't want to pay for something we aren't getting. Any advice would be gratefully appreciated!

Re: Cancelling mid contract, sky box broken

PandJ2020 — Fri, 06 Dec 2024 16:43:52 GMT

Buy a Sky HD box - there are plenty on eBay etc.

Re: Cancelling mid contract, sky box broken

TimmyBGood — Fri, 06 Dec 2024 16:53:06 GMT

@PandJ2020 wrote:

Buy a Sky HD box - there are plenty on eBay etc.

Unfortunately an existing viewing card will no longer pair with a Sky+ HD box acquired that way, so it's not a viable method of replacing hardware. Almost as if Sky wants to see the back of that platform, really.

Pairing of cards with second hand replacement boxes ended 29th October 2024.

@Jillr1978

Re: Cancelling mid contract, sky box broken

PandJ2020 — Fri, 06 Dec 2024 16:53:56 GMT

@TimmyBGood wrote:
@PandJ2020 wrote:
Buy a Sky HD box - there are plenty on eBay etc.
Unfortunately an existing viewing card will no longer pair with a Sky+ HD box acquired that way

Dang.

Then if they won't release from a contract (and the terms say you cannot cancel unless they agree) then the only option is to pay a local firm that will fit the LNB in the location.

Re: Cancelling mid contract, sky box broken

Mark39 — Fri, 06 Dec 2024 17:22:13 GMT

@Jillr1978 wrote:

Our sky box won't switch on, we contacted and they advised Sky Q and fixed a date for an engineer to fit. They came out and found they are unable to provide us with sky Q due to the position of the dish and access..

Was the installer not able to find another location for your dish where it can still receive a signal?

Re: Cancelling mid contract, sky box broken

Jillr1978 — Fri, 06 Dec 2024 17:43:17 GMT

Unfortunately not, he did advise a 2nd hand box, however the card has been blocked from changing, as another has also pointed out further up the post, they don't get updates anymore either so probably wouldn't last long anyway.