topic Re: Blank Return Document. in Account & Billing

Blank Return Document.

Scrunchy — Fri, 06 Dec 2024 13:25:27 GMT

I have cancelled Sky broadband and television. I recevied the following communication from Sky with 1 returns label. as you can see from the attached file, there is nothing in "The Sky owned equipment you have" and "The date it needs returning by". I don't know if this is for the Sky Q or broadband equipment. No boxes have arrived either.

Does this mean they don't want anything returning?

Tried calling Sky but can't get through. I haven't time to wait on hold for ages.

Thanks N

Re: Blank Return Document.

Daniel0210 — Fri, 06 Dec 2024 13:27:58 GMT

@Scrunchy
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 14 days for Broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

The equipment will be all Sky Q boxes including mini boxes, leads etc and certain routers.

Re: Blank Return Document.

caesarome — Fri, 06 Dec 2024 13:30:00 GMT

@Scrunchy

You would need to return your Sky Q box and any minis you have and your broadband hub and if you have anything like a booster from Sky then that would need to be returned as well.