topic Re: Billing help in Account & Billing

Billing help

palarke — Fri, 06 Dec 2024 11:44:52 GMT

You have sent me an email to say to get in touch about help to pay my bill but it is impossible to speak to anyone. The live chat link you sent me on the email doesn't work. I can't get through on the phone until the bill is paid but I cannot pay the bill at the moment. It's very fustrating, how can I actually speak to someone at Sky?

Re: Billing help

PandJ2020 — Fri, 06 Dec 2024 11:53:32 GMT

If your services are restricted due to non-payment then they will not speak to you until the bill is paid...

Your services will remain restricted until you do pay. If you are particularly late in paying then you'll also have to pay the following month's bill too (and incur late payment charges).

Re: Billing help

palarke — Fri, 06 Dec 2024 11:57:28 GMT

See below extract from your rmeil to me, but as I say live chat doesn't work and nor does the phone number:

We appreciate these are difficult times, but it’s not too late to dive back into your favourite shows on Sky. To help you get back on your way, we’ll help clear up to £150 of the debt on your account. Let’s make a fresh start together.

Just choose one of the options below to get in touch.

Live chat

Or call 0333 759 4438

Re: Billing help

palarke — Fri, 06 Dec 2024 11:58:25 GMT

Thanks, but that's reidiculous, how can they say get in touch to discuss it and then you can't get in touch.

Re: Billing help

PandJ2020 — Fri, 06 Dec 2024 11:58:51 GMT

@palarke wrote:
See below extract from your rmeil to me

We're other customers here, not Sky customer services...

Re: Billing help

PandJ2020 — Fri, 06 Dec 2024 11:59:55 GMT

@palarke wrote:
Thanks, but that's reidiculous, how can they say get in touch to discuss it and then you can't get in touch.

You may be able to work around it by phoning from a number they don't recognise, or using the 141 prefix to withhold it. (If the automated line recognises you then it won't let you pass until paid in full)

Re: Billing help

palarke — Fri, 06 Dec 2024 12:18:43 GMT

Thanks, I'll give that a go, appreciate the help.