topic Payment came off twice in Account & Billing

Payment came off twice

Ryanmeston07 — Thu, 05 Dec 2024 19:38:06 GMT

Hello,

I recently got a new phone contract with sky and I paid off the first Monthly bill a few days ago however today another £50 has just came off and it now says I am now in credit for January/February bill....... is there any way I can get this refunded, I did not want this to happen and I'm unsure on why this happened as I don't have any direct debit setup.

Re: Payment came off twice

caesarome — Thu, 05 Dec 2024 19:44:41 GMT

@Ryanmeston07

When you ordered this contract you msut have supplied payment details, if so that is why are Sky are takking it from you as it is part of the terms and conditions that you must have a payment setup so they can do this.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Payment came off twice

Ryanmeston07 — Thu, 05 Dec 2024 19:49:31 GMT

I understand, I assumed if I had just said before the due date (as I have done before with o2) it would just assume that I've paid it for the month rather than putting me into credit. I appreciate you escalating this for me

Re: Payment came off twice

Lisa-P1987 — Fri, 06 Dec 2024 10:38:18 GMT

Thanks for escalating this. We’ve sent Ryanmeston07 an invite to chat.